Frequently Asked Questions
Everything you need to know about shopping with Charms.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I care for my Charms jewelry and apparel?
To maintain the quality of your items, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place and follow the specific care labels on all clothing items.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Absolutely. Charms ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.